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How to Identify and Close Knowledge Gaps in the Workplace

Workplace Knowledge Gaps

Employee knowledge gaps can present various challenges and problems for organizations. It's crucial to address these issues effectively to maintain productivity, ensure quality work, and support employee growth.

Here are some common problems associated with employee knowledge gaps:

Reduced Productivity:

Employees lacking essential knowledge and skills may struggle to perform their tasks efficiently, leading to decreased productivity.

Errors and Quality Issues:

Knowledge gaps can result in mistakes, errors, and lower-quality work, which can impact customer satisfaction and the organization's reputation.


Knowledge gaps may lead to inefficient workflows and processes, causing wasted time, resources, and increased operational costs.

Decreased Employee Confidence:

Employees who lack the necessary knowledge may feel less confident in their abilities, affecting their motivation and job satisfaction.

Employee Frustration:

Constantly encountering knowledge gaps can be frustrating for employees, potentially leading to disengagement or burnout.

Limited Career Growth:

Employees with significant knowledge gaps may find it challenging to advance in their careers or take on new responsibilities within the organization.

Increased Turnover:

Frustrated employees facing knowledge gaps may seek opportunities elsewhere, leading to higher turnover rates and the loss of valuable talent.

Ineffective Decision-Making:

Knowledge gaps can hinder informed decision-making at all levels of the organization, potentially impacting strategic planning and execution.

Compliance and Regulatory Risks:

In industries with strict regulations and compliance requirements, knowledge gaps can lead to non-compliance and legal issues.

Lack of Innovation:

Employees may struggle to contribute to innovation and problem-solving when they lack the necessary knowledge and skills.

To address these problems, organizations should take proactive measures to identify, close, and prevent knowledge gaps among their employees. This includes implementing training and development programs, fostering a culture of continuous learning, providing mentorship and coaching, and using technology to support knowledge transfer and acquisition.

Additionally, regular performance reviews and feedback mechanisms can help track progress and ensure that employees have the skills and knowledge needed to excel in their roles.

How to Identify and Close Knowledge Gaps in the Workplace

Identifying and closing knowledge gaps in the workplace is essential for maintaining productivity, improving performance, and ensuring that employees have the skills and information needed to excel in their roles.

Here's a step-by-step guide on how to do this:

Conduct a Skills Assessment:

  • Start by assessing the skills and knowledge required for each job role within your organization.

  • Identify the specific skills and knowledge areas that are lacking or insufficient in your team.

Set Clear Learning Objectives:

  • Define clear learning objectives for each employee or team, based on the identified knowledge gaps.

  • Ensure that these objectives are specific, measurable, achievable, relevant, and time-bound (SMART).

Encourage Self-Assessment:

  • Encourage employees to self-assess their own knowledge and skills.

  • This can be done through self-assessment surveys, competency matrices, or discussions with managers.

Regular Performance Reviews:

  • Incorporate discussions about knowledge gaps and learning needs into regular performance reviews.

  • Use these reviews as an opportunity to identify areas where employees need additional training or support.

Offer Training and Development Programs:

  • Develop or provide training programs, workshops, courses, or resources that address the identified knowledge gaps.

  • Ensure that these programs are accessible and tailored to the specific needs of each employee or team.

Provide Mentorship and Coaching:

  • Pair employees with mentors or coaches who can help them acquire the necessary knowledge and skills.

  • Mentorship can be an effective way to transfer expertise and bridge knowledge gaps.

Promote Continuous Learning:

  • Cultivate a culture of continuous learning within the organization.

  • Encourage employees to seek out learning opportunities on their own, such as attending conferences, webinars, or online courses.

Utilize Technology and Learning Management Systems:

  • Implement learning management systems (LMS) or other technology platforms to track employee progress and deliver training materials.

  • These systems can help you monitor and manage knowledge acquisition.

Monitor Progress:

  • Regularly monitor and evaluate employees' progress in closing their knowledge gaps.

  • Use feedback and assessments to gauge the effectiveness of training and development efforts.

Adjust and Iterate:

  • Be flexible and open to adjusting your training and development strategies as needed.

  • Continuously gather feedback from employees and adapt your approach to meet evolving needs.

Recognize and Reward Learning:

  • Acknowledge and reward employees for their efforts to close knowledge gaps and improve their skills.

  • Recognition can motivate individuals to engage in ongoing learning.

Measure ROI:

  • Assess the return on investment (ROI) of your knowledge gap closure initiatives by measuring improvements in job performance, productivity, and employee satisfaction.

Seek External Resources:

  • If necessary, consider bringing in external experts, consultants, or trainers to address specific knowledge gaps that may be beyond internal capabilities.

Closing knowledge gaps in the workplace is an ongoing process that requires commitment, resources, and a proactive approach. By following these steps, you can ensure that your organization remains competitive and that your employees continue to develop the skills and knowledge needed to excel in their roles.

The Role of Online Training in Closing Workplace Knowledge Gaps

Online training plays a crucial role in closing workplace knowledge gaps and addressing the challenges associated with knowledge deficiencies in the workplace. Here are some key ways in which online training contributes to bridging these gaps:

Accessibility and Convenience:

Online training offers employees the flexibility to access learning materials and courses at their convenience. This is particularly important for employees with busy schedules or those in remote locations, making learning more accessible.

Self-Paced Learning:

Many online training programs are designed to be self-paced, allowing employees to learn at their own speed. This accommodates different learning styles and ensures that individuals can spend more time on topics where they need improvement.


Online training platforms often include features for personalized learning paths, enabling employees to focus on specific areas where they have knowledge gaps. This targeted approach ensures efficient use of training resources.

Diverse Learning Materials:

Online training modules can incorporate various multimedia elements, such as videos, interactive quizzes, simulations, and downloadable resources, making learning engaging and effective.


Online training can be more cost-effective than traditional in-person training methods, as it eliminates the need for travel, printed materials, and physical classroom space.


Online training can easily scale to accommodate a growing workforce or evolving training needs. New courses or modules can be added quickly to address emerging knowledge gaps.

Real-time Updates:

Online training content can be updated in real-time, ensuring that employees have access to the latest information and industry best practices.

Continuous Learning:

Online training platforms can support a culture of continuous learning by offering a wide range of courses and resources that employees can access throughout their careers. This helps prevent knowledge gaps from reemerging over time.

Tracking and Analytics:

Online training systems often include analytics tools that allow organizations to track employee progress, identify areas where knowledge gaps persist, and measure the effectiveness of training initiatives.

Global Reach:

Online training can be easily deployed to a geographically dispersed workforce, ensuring that all employees, regardless of their location, have equal access to learning opportunities.

On-Demand Support:

Employees can revisit online training materials whenever they need to refresh their knowledge or address specific challenges in their roles, providing ongoing support.

Compliance and Certification:

Online training can be used to ensure that employees meet compliance and certification requirements, helping organizations avoid regulatory issues and risks associated with knowledge gaps.

In summary, online training is a versatile and powerful tool for organizations to close employee knowledge gaps effectively. When integrated strategically into an organization's learning and development strategy, it can lead to improved employee performance, increased job satisfaction, and enhanced competitiveness in today's rapidly changing business environment.

About LMS Portals

At LMS Portals, we provide our clients and partners with a SaaS-based, multi-tenant learning management system that allows you to launch a dedicated training environment (a portal) for each of your unique audiences.

The system includes built-in, SCORM-compliant rapid course development software that provides a drag and drop engine to enable most anyone to build engaging courses quickly and easily. 

We also offer a complete library of ready-made courses, covering most every aspect of corporate training and employee development.

If you choose to, you can create Learning Paths to deliver courses in a logical progression and add structure to your training program.  The system also supports Virtual Instructor-Led Training (VILT) and provides tools for social learning.

Together, these features make the LMS Portals platform the ideal solution to help close knowledge gaps in the workplace.

Contact us today to get started or visit our Partner Program pages

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