About Telephone Etiquette
Telephone Etiquette is a highly valuable tool to have in any employee's skillset. Developing good phone etiquette is an essential element for maintaining a strong connection with your customers and communicating with professionalism. It can separate you from the competition and encourage customers to stay in touch.
About this Course
Through the Telephone Etiquette course, participants will learn the skills to increase productivity and improve performance. This will produce a positive environment throughout your business and influence the organization as a whole. Recognizing the different skills used between inbound and outbound calls along with knowledge on how to deal with rude or angry callers makes this workshop a great investment.
Telephone Etiquette Course Outline
1. Getting Started
2. Aspects of Phone Etiquette
3. Using Proper Phone Language
4. Eliminate Phone Distractions
5. Inbound Calls
6. Outbound Calls
7. Handling Rude or Angry Callers
8. Handling Interoffice Calls
9. Handling Voicemail Messages
10. Methods of Training Employees
11. Correcting Poor Telephone Etiquette
12. Wrapping Up
About LMS Portals
At LMS Portals, we provide our clients and partners with a SaaS-based, multi-tenant Learning Management System that allows you to launch and manage any number or private learning environments (portals) to support multiple unique training audiences. Each portal you launch includes a Rapid Course Development engine, along with the support tools you need for user onboarding, learning path management, certificate generation, analytics, and more.
We also offer a Corporate Training Library of more than 130 comprehensive courses for workplace training and employee development.