Today’s most successful businesses understand the value of building a customer training program. Effective customer training has proven to streamline the new customer onboarding process, minimize product returns and service cancelations, reduce support costs, and improve the overall customer experience.
In recent years, the availability of powerful new SaaS-based technologies has made online learning, or eLearning, the preferred approach for most customer training programs.
In this video, we review seven best practices for developing eLearning-based customer training programs, as well as the use of the LMS Portals platform to support your customer training program.
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