When people choose a hotel or resort for vacation or a restaurant for dinner, they expect to deal with a highly-trained and professional workforce. Effective training can help create consistency among staff, which is especially valuable for larger chains. The key to success in the hospitality industry is in maintaining an exceptional guest experience. Building a comprehensive employee training and development program helps ensure your team is providing customer service that consistently meets and exceeds your guests' expectations.
In this video, we review the benefits of an eLearning-based training program for hospitality employees and the use of the LMS Portals platform for your eLearning program.