Customer Support Training Course


Customer Support Training Course

About Customer Support Training

Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made.


About this Course

Participants in the Customer Support course will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.


Customer Support Training Course Outline


1. Getting Started

2. What Is Customer Service?

3. Challenges

4. Email

5. SMS

6. Webchat

7. Multi-Channel Apps

8. Support Ticket Apps

9. Documentation

10. Feedback

11. Be Proactive

12. Wrapping Up


About LMS Portals

At LMS Portals, we provide our clients and partners with a SaaS-based, multi-tenant Learning Management System that allows you to launch and manage any number or private learning environments (portals) to support multiple unique training audiences. Each portal you launch includes a Rapid Course Development engine, along with the support tools you need for user onboarding, learning path management, certificate generation, analytics, and more.


We also offer a Corporate Training Library of more than 130 comprehensive courses for workplace training and employee development.


Contact us today to get started or visit our Partner Program pages


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