About Customer Support Training
Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made.
About this Course
Participants in the Customer Support course will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.
Customer Support Training Course Outline
1. Getting Started
2. What Is Customer Service?
3. Challenges
4. Email
5. SMS
6. Webchat
7. Multi-Channel Apps
8. Support Ticket Apps
9. Documentation
10. Feedback
11. Be Proactive
12. Wrapping Up
About LMS Portals
At LMS Portals, we provide our clients and partners with a SaaS-based, multi-tenant Learning Management System that allows you to launch and manage any number or private learning environments (portals) to support multiple unique training audiences. Each portal you launch includes a Rapid Course Development engine, along with the support tools you need for user onboarding, learning path management, certificate generation, analytics, and more.
We also offer a Corporate Training Library of more than 130 comprehensive courses for workplace training and employee development.
Contact us today to get started or visit our Partner Program pages