About Conflict Resolution
Conflict Resolution is an important skill to bring to the workplace to seek creative solutions to internal relationship issues. It can also help to prevent environments that breed negativity, stress, demotivation and general employee unrest.
About this Course
In the Conflict Resolution course, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.
Conflict Resolution Course Outline
1. Getting Started
2. An Introduction to Conflict Resolution
3. The Thomas-Kilmann Instrument
4. Creating an Effective Atmosphere
5. Creating Mutual Understanding
6. Focusing on Individual Needs
7. Getting to the Root Cause
8. Generating Options
9. Building a Solution
10. The Short Version of the Process
11. Additional Tools
12. Wrapping Up
About LMS Portals
At LMS Portals, we provide our clients and partners with a SaaS-based, multi-tenant Learning Management System that allows you to launch and manage any number or private learning environments (portals) to support multiple unique training audiences. Each portal you launch includes a Rapid Course Development engine, along with the support tools you need for user onboarding, learning path management, certificate generation, analytics, and more.
We also offer a Corporate Training Library of more than 130 comprehensive courses for workplace training and employee development.