Handling a Difficult Customer Training Course


Handling a Difficult Customer Training Course

About Handling a Difficult Customer Training

The customer may always right, but that doesn't mean all customers are easy to deal with. Anyone who's ever worked in a customer service role will tell you, customers can be downright unreasonable and unruly. But unfortunately, you've got to learn to deal with them.


About this Course

Through the Handling a Difficult Customer course, participants will see an increase in customer service, productivity, and a decrease in unhappy customers. Participants will be provided a strong skill set including in-person and over the phone techniques, addressing complaints, and generating return business.


Handling a Difficult Customer Course Outline


1. Getting Started

2. The Right Attitude Starts with You

3. Internal Stress Management

4. External Stress Management

5. Transactional Analysis

6. Why are Some Customers Difficult?

7. Dealing with the Customer Over the Phone

8. Dealing with the Customer In Person

9. Sensitivity in Dealing with Customers

10. Scenarios of Dealing with a Difficult Customer

11. Following up With a Customer Once You Have Addressed Their Complaint

12. Wrapping Up


About LMS Portals

At LMS Portals, we provide our clients and partners with a SaaS-based, multi-tenant Learning Management System that allows you to launch and manage any number or private learning environments (portals) to support multiple unique training audiences. Each portal you launch includes a Rapid Course Development engine, along with the support tools you need for user onboarding, learning path management, certificate generation, analytics, and more.


We also offer a Corporate Training Library of more than 130 comprehensive courses for workplace training and employee development.


Contact us today to get started or visit our Partner Program pages


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