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Eight Best Practices in Using Virtual Classrooms for Customer Training

Virtual Classrooms for Customer Training

Virtual classrooms are online learning environments where teachers and students can interact with each other in real-time. These classrooms are designed to simulate a traditional physical classroom where teachers can deliver lectures, conduct discussions, and give assignments to students, and students can participate in class activities, ask questions, and submit their work for evaluation.

Virtual classrooms typically use video conferencing technology to connect teachers and students who are located in different geographical locations. They may also use other features such as chat rooms, whiteboards, and screen sharing to facilitate communication and collaboration between teachers and students.

Virtual classrooms can be accessed using a computer, laptop, tablet, or smartphone, and require an internet connection. They offer several benefits such as flexibility, convenience, and accessibility to students who may not be able to attend traditional classrooms due to distance, scheduling conflicts, or other reasons.

The Benefits of Virtual Classrooms for Customer Training

Virtual classrooms can offer several benefits for customer training, including:

Convenience and Flexibility

Virtual classrooms enable customers to attend training sessions from anywhere, at any time, without the need to travel to a physical location. This can save customers time and money and make it easier for them to fit training into their busy schedules.


Virtual classrooms can be more cost-effective than traditional training methods as they eliminate the need for physical classroom space, travel, and accommodation expenses.

Improved Engagement

Virtual classrooms can offer interactive features such as chat rooms, polls, quizzes, and breakout rooms that can help to engage customers and promote active learning.

Personalized Learning

Virtual classrooms can offer the ability to customize the learning experience to meet the needs of individual customers. For example, customers can choose to attend specific modules or sessions that are relevant to their needs or interests.

Access to Expert Trainers

Virtual classrooms can enable customers to learn from expert trainers who may not be available in their local area. This can provide customers with access to a broader range of expertise and knowledge.

Tracking and Evaluation

Virtual classrooms can provide trainers with tools to track customer progress and evaluate their performance, enabling them to provide targeted feedback and support to help customers improve their skills and knowledge.

Virtual classrooms can offer a convenient, cost-effective, and engaging way for businesses to provide customer training that meets the needs of today's busy and diverse customer base.

Eight Best Practices in Using Virtual Classrooms for Customer Training

Here are eight best practices for using virtual classrooms for customer training:

  1. Establish clear learning objectives: Define clear learning objectives for each session and communicate them to the customers in advance. This will help to focus the training on the key skills or knowledge that the customers need to acquire.

  2. Use interactive features: Use interactive features such as chat rooms, polls, quizzes, and breakout rooms to engage customers and promote active learning.

  3. Set expectations for participation: Set expectations for customer participation and engagement in the virtual classroom. Encourage customers to ask questions, participate in discussions, and provide feedback.

  4. Provide pre-session materials: Provide pre-session materials such as reading materials, videos, or podcasts to customers before the virtual classroom session. This will help customers to prepare for the session and ensure that everyone is on the same page.

  5. Choose the right technology: Choose the right technology platform for the virtual classroom based on the needs of the training session and the customers. Consider factors such as ease of use, accessibility, and reliability.

  6. Test the technology: Test the technology and the internet connection before the training session to ensure that everything is working properly. This will help to avoid any technical issues during the session that could disrupt the training.

  7. Provide post-session materials: Provide post-session materials such as handouts, recordings, or additional resources to customers after the virtual classroom session. This will help to reinforce learning and provide customers with resources to refer back to in the future.

  8. Evaluate the effectiveness: Evaluate the effectiveness of the virtual classroom training by collecting feedback from customers after the session. Use this feedback to improve future sessions and ensure that the training meets the needs of the customers.

By following these best practices, businesses can use virtual classrooms to provide effective and engaging customer training that meets the needs of today's diverse and busy customer base.

About LMS Portals

At LMS Portals, we provide our clients and partners with a SaaS-based, multi-tenant learning management system that allows you to launch a dedicated training environment (a portal) for each of your unique audiences.

The system includes built-in, SCORM-compliant course authoring software that enables most anyone to build engaging courses quickly and easily.

Our platform includes tools to create virtual classrooms for your customer training programs.

We also offer a complete library of ready-made courses, covering most every aspect of corporate training and employee development.

If you choose to, you can create Learning Paths to deliver courses in a logical progression and add structure to your training program. The system also provides tools for social learning and group discussions.

Together, these features make the LMS Portals platform the ideal solution for managing your customer training programs.

Contact us today to get started or visit our Partner Program pages

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