Call Center Training Course


Call Center Training Course

About Call Center Training

Effective Call Center Training creates skilled, dedicated staff members who are more passionate about their role. In addition, your staff will develop new skills to feel more competent and efficient in their work.


About this Course

The Call Center Training course will help lower costs through increased efficiencies and reduced turnover. Participants will learn the skills to improve productivity and performance and contribute to a positive environment. Evaluating metrics and coaching are also utilized to ensure participants are reaching their potential, and to keep their skill-set at a high level.


Call Center Training Course Outline


1. Getting Started

2. The Basics (I)

3. The Basics (II)

4. Phone Etiquette

5. Tools

6. Speaking Like a Star

7. Types of Questions

8. Benchmarking

9. Goal Setting

10. Key Steps

11. Closing

12. Wrapping Up


About LMS Portals

At LMS Portals, we provide our clients and partners with a SaaS-based, multi-tenant Learning Management System that allows you to launch and manage any number or private learning environments (portals) to support multiple unique training audiences. Each portal you launch includes a Rapid Course Development engine, along with the support tools you need for user onboarding, learning path management, certificate generation, analytics, and more.


We also offer a Corporate Training Library of more than 130 comprehensive courses for workplace training and employee development.


Contact us today to get started or visit our Partner Program pages


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